Premium Meteor SupportExpert assistance when you need it

All customers have access to Standard Support based on their app plan, but Premium Support provides you with 24-hour, 365-day availability for urgent needs.

Get Imediate Assistance With The Premium Support

Expedited Response Times

  • Minor issue or critical emergency
  • 24/7 support
  • 1-hour response SLA
  • 30-minute critical SLA

Live Chat Access

  • Instant support
  • More streamlined and efficient workflow
  • Immediate answers

Unlimited Support Cases

  • Unlimited help
  • All the support you need
  • Access to architectural reviews

Our Solutions Architect also provides comprehensive 1-on-1 consultation to optimize your app's performance and scalability.

Meteor Support Plans


Free with your app plan

Standard is app plan based:

  • Business Hour Support – 9 AM to 6 PM EST
  • 4 Business Days Response Time to Free apps
  • 2 Business Days Response Time to Essential apps
  • 1 Business Day Response Time to Professional apps


$300/ per month *

App plan standard, plus:

  • 24 x 7 Support
  • 4 Hours Response SLA
  • 1 Hour Critical SLA
  • Access to Architectural Reviews
  • 3 Support Cases per Month
Start with Developer


$1,000/ per month *

App plan standard, plus:

  • 24 x 7 Support
  • 1 Hour Response SLA
  • 30 Minutes Critical SLA
  • Live Chat Access
  • Access to Architectural Reviews
  • Unlimited Support Cases per Month
Start with Premium

* Minimum 3 month commitment. Enterprise customers has Premium Support included.

For a limited time, get 20% Discount on Premium Support Plans

Our Savings Plan is a pricing model that offers a 20% discount in exchange for a one-year upfront payment.

Learn more

Questions and Answers